The most frequently asked questions have been answered by our diligent team of professionals to assist you in finding the correct answers you are looking for.

Browse through our collection of frequently asked questions. To make it easy for you to use, we've separated the questions and answers into related relevant frequently asked questions.

Frequently Asked Questions

• When was Sapronet founded?
  Sapronet was founded in 1992
  
• What can I do if my reader does not connect?
  - make sure that the network cable is plugged in.
  - check that your local area connection is connected.
  - make sure that your computer's IP address and the reader's IP address are in the same range.
  - wireless connection must be disabled.
  - firewall or anti-virus block the communication.                                                                                                                                                                                                                     - check that the drivers were loaded in system 32 when re-loading software
  
•  Why are my Employees unable to clock?
  - employee might not be on reader
  - employee might be on reader, but might not be linked to the reader in the relation maintenance
  - prism may be damaged or faulty
  - reader might be off
  - when employees clock their finger positioning might be incorrect
  - employees fingers might be dirty, dry or cut
  
• Why will the reader be off?
  - Powersupply might be off or unplugged
  - have you experienced any bad weather e.g lightning damage?
  
• Why is my Siren not going off?
  - Software might be closed and not minimized
  - Siren might be unplugged or switch might be off
  - Siren times might be incorrect
  - Siren might be broken or faulty
  
• Why are my clockings not showing / showing a blank report?
  - did you go to "Get Logs" to retreive the clockings?
  - employees might not be linked to the reader
  - employees might be enrolled incorrectly
  - employee numbers might not be entered or differ in VTNA and ViperBM
  - make sure that the employee is rostered
  - incorrect date selected when printing a report
  - payperiod of employee is incorrect
  - possibility that the employee never clocked
  
• How do I delete an employee?
  - delete employee in ViperTNA in Employee Maintenance
  - in ViperBM, Relation Maintenance:
  - click and drag employee from reader side to the user side
  - connect to clockpoint
  - update reader
  - delete employee on user side by clicking on delete user
  NB!! Before deleting an employee, ensure that you have a backup of employee's information
  
• How do I make a backup of Software or Data?
  - when exiting ViperTNA programme, a message appears to make a backup
  
• What do I do if I get a "Stop, System Violation" message?
  - check that the network is on
  - check that the path is correct
  - check that the PC has the right to see the server
  
• How can I retrieve clockings in ViperBM?
  - go to "Get Logs"
  - click on relevant reader
  - click on "Get Logs"
  - wait for a message at result and description that says "successfully saves TNA clockings"
  
• What should I do when I reach my maximum employee size?
  - phone Sapronet for a quotation for additional employee size
  - make a backup of your data, and delete any employee no longer working for you

• What is the cellphone GPRS APN Settings for other countries ?
• - Country APN Settings